Policies & Procedures

Reservations

Reservations can be made online or by calling our toll free number 800-896-4606 or directly at 508-240-6535. We require a MasterCard or Visa to reserve a rental property. We’re sorry we do not accept American Express or Discover.

Payments

After making a reservation a lease agreement will be mailed to you. The signed lease along with a 50% deposit plus a processing fee of $50.00 and a cleaning fee of $115.00 if fee is not waived (processing fee is $95.00)is due within 10 days after your reservation is made. You can pay by personal check, money order or by the credit card you used at time of booking. The remaining 50% of rental amount is due by May 1st. If paying by check, please have it in our office by May 1st. If using a credit card, please call our office by May 1st to authorize payment. Reservations made after May 1st will require full payment at time of reservation on a MasterCard or Visa. There is a $45.00 fee to change your reservation, after receiving your signed contract back in the office.

Security Deposits

We no longer have individual security deposits for each property. Instead, we have instituted a $55 Security Assurance Fee (SAF) which will be charged with your rental. This is a nonrefundable mandatory fee, and protects you much the same way an insurance policy would. This plan protects you from damage expenses which result from an accident within the unit due to your inadvertent acts or omissions. The Security Assurance Fee(SAF) plan does not cover negligent or willful and wanton conduct. For a full description of the plan, please view the Security Assurance Fee for Description of Coverage detailing full terms and conditions that apply. Click here for details You must notify CapeCodRentals.com of any damage or theft to the unit during your occupancy, or this plan is void.

Cancellation Policy without a signed contract

CapeCodRentals.com must be notified of any cancellations with in 14 days of booking date. If CapeCodRentals.com is not notified of cancellation there is a $40 charge that will apply to your credit card on file.

Cancellation Policy

You must notify CapeCodRentals.com in writing, or by phone of a reservation cancellation. If the reservation agent has received cancellation and unit is re-rented for entire canceled reservation period at no loss to Owner, Tenants payments will be refunded less a cancellation fee equal to 25% of the rental rate. If unit is not re-rented for entire canceled reservation period, all Tenant payments are forfeited.

Trip Cancellation Insurance

We offer Trip Cancellation Insurance through CSA Insurance. Please view the CSA Travel Insurance Brochure for an outline of coverage. If you have questions regarding their policies please call them at 866-298-6846 and reference that you will be renting through CapeCodRentals.com. Click here for details

Accommodations

Every effort is made to ensure all information in the CapeCodRentals.com Brochure, Lease and Computer is accurate and complete. However, CapeCodRentals.com cannot be held responsible for typographical errors, omissions, price changes, and, but not limited to, changes made by owners in furnishings, equipment, bed arrangements, etc.

Occupancy Limits

Total occupancy in properties may not exceed the maximum number of occupants allowed as shown on page 1 of lease agreement. Children, including babies of all ages, are counted. OVERCROWDING OR MISREPRESENTATION IS GROUNDS FOR IMMEDIATE EVICTION WITHOUT REFUND.

Check-In Procedures

Check-in begins NO EARLIER than 3:00 PM. You cannot check in if the unit has not been inspected. Do not go to the accommodations prior to checking in at our office. Our inspection crew will not clean accommodations if there are people or cars present. If you anticipate arriving after 5 PM please notify our office ahead of time so we can make special arrangements.

Check-Out Procedures

Check-out is no later than 10 AM on the departure date (NO EXCEPTIONS). YOU WILL BE CHARGED ANOTHER DAYS RENT FOR VIOLATION. Tenants are responsible for following Tenant instructions posted in unit and for leaving unit and grounds undamaged and thoroughly cleaned. If you cannot find the tenant instructions or have questions about our departure cleaning expectations you must call our office. Rental accommodations will be inspected after your departure and must be left in the same condition as when you arrived. After all windows and doors have been locked and your party has vacated the premises return your keys to CapeCodRentals.com office. Upon Check out you will be offered a chance to reserve your vacation property/week for the following season.

Copyright 2007. CapeCodRentals.com, all rights reserved.
All information deemed reliable but not guaranteed. All properties are subject to prior sale or rental, change or withdrawal. Listing broker(s) and information provider(s) shall not be responsible for any typographical errors, misinformation, or misprints and shall be held totally harmless.