Vacation Rentals FAQ's

Why do you charge a Damage Protection Fee instead of a traditional Security Deposit?

Traditional security deposits had a number of drawbacks and sometimes even created conflicts between renters and property owners. They also required you, the Guest, to tie up your money. Instead, we use a low cost, $64 Damage Protection Fee. Just $117 for Pet Homes, which will be included with your rental rate. This is a nonrefundable fee and protects you much the same way an insurance policy would. This insurance covers accidential damages up to $1,500 per stay.

This plan protects you from damage expenses which result from an accident within the unit due to your inadvertent acts or omissions. The Damage Protection Plan does not cover negligent or willful and wanton conduct. *You must notify CapeCodRentals.com of any damage or theft to the unit during your occupancy or this plan is void.

To be covered under our Damage Protection Plan, all damages, accidents, breakage and spills, etc. must be reported to Cape Cod Rentals directly via phone or email at Info@CapeCodRentals.com so that we can have items replaced or repaired promptly. Photos are always appreciated. You will also find a damage claim form in your check in package which you can drop off to us during your stay or at check out after you have initially reporting damage to us.

Will my vacation rental have a washer & dryer?

Many, but not every property has a washer or dryer. To detemine this, check the detailed information in each the listing we have on our web site. See “House Rental Amenities” listed items listed here are in the home. Any item NOT listed here is not available for that specific home. If in doubt, call us at 508-240-6535. There are also laundermats in most Cape Cod towns.

Is there Cable TV at the house?

Most every home has Cable TV or Satellite TV. It will be listed in the amenities list of the property listing information.

Do you supply sheets & towels?

Most all of our homes do not supply sheets and towels. However, all homes provide bed spreads or comforters, blankets and pillows. If you need to rent your linens or any other special items, you can go directly to any of the links below to book your linens. They will be delivered to your rental home. www.thefuriesonline.com/rentals , www.capelinenrentals.comor www.essentialrentals.com

I need a baby crib or playpen. What can I do?

We all forget to bring things on vacation, or often, there simply isn”t room in the car. You can have all those baby equipment needs taken care of by contacting Essential Rentals of Cape Cod, ahead of time.

I''m having trouble getting an internet connection. What or who should I call?

Often an easy way to solve the problem might be to try disconnecting the power to the internet router box, wait a minute or so and then power it back up. Be sure all four green lights come on. You may then need to restart your computer to make the connection once the router is back up. If you are still having trouble with your connection then you can call us directly and we will contact the owner and do our best to get the issue resolved as quickly as possible.

What if there is an emergency at the house I rented. What should I do?

If there is a Fire or if Smoke Detectors or Carbon Monoxide Detectors sound, get outside the home immediately and Dial 911. If you have a medical emergency, please DIAL 911 IMMEDIATLEY.

If there is a problem with the rental home during business hours call 508-240-6535 and our staff will assist with any issues. Our office hours during Summer are 9AM-5PM Monday through Saturday. We are closed Sundays.

If it is not an emergency and a major item is not working in the home that affects your health or wellbeing, or damage to the home, i.e. (Septic, No water, Leak, and it is after business hours:  Call our 24/7 Emergency Service at 508-564-3242.

Is everything listed on the description accurate?

CapeCodRentals.com makes exceptional efforts to make every detail about each home accurate, but all of these homes are privately owned, and sometimes owners make changes to their properties since our last inspection, and they neglect to notify us. Always call our office to double check on any detailed questions you may have. If we”re unsure on a question, we will either call or email the homeowner for you, or we”ll send an employee out to the property to check the item for you.

Where can I have a package delivered during my stay?
If you have any important packages that need to be delivered, please have them sent directly to our office and we will call you upon arrival of your package and you can always feel free to call us and see if it has arrived. Our office physical address (for FedEx or UPS) is:
CapeCodRentals.com 8 Nells Way, Orleans Ma. 02653
Do You Offer Short Stays or Weekend Only Stays ?

Thank you for asking, the answer is yes we do in the Spring and Fall. Not all properties are available however. Because we work for the owner of the property it is up to them if they wish to offer short stays.

Why do you charge a cleaning fee?
A clean home is of utmost importance to you and us. Your home will have been cleaned prior to you arriving. We include the cost of this cleaning in the rental rate. Then we schedule cleaners to arrive at your designated departure time. This ensures that the property is thoroughly sanitized for the next guests. **Please note that it is still your responsibility to leave the property in same condition as recieved, beds made, place furniture in orginal location, leave grill cleaned, removed all food and completely remove all personal items and trash must be taken out to barrels or dumpster as designated.
Trash pick up schedule and location is clearly posted on each properties refrigerator.** Kindly remember that if the cleaners have to clean further than a sanitization, you may be charge for extra for the time cleaner spends other than sanitization you paid for. Be considerate, as this may delay  the next family coming into the property on time and they may be inconvenienced.
Do we need to clean vacation rental before we leave?

Yes and no. You”re not expected to do any actual “cleaning”, but you are expected to leave the unit in a reasonable order, to gather and bag your trash and put it in the outside cans, and to wash your own dishes, and put them away … in other words, you don”t need to clean the home, just pick up your own mess before you leave.

What if a member of my group has allergies?

Be advised that homes that do not allow Guests to bring a Pet does not MEAN that any home is Pet Free.
If You or a Guest in your group has Allergies, be advised that we do not and cannot guarantee in ANY case that a home is Allergen Free, this includes Pet, Pollen, Mold, Chemical or any other Allergen. If Allergies could be a problem for any Guest in your travel group, we HIGHLY RECOMMEND that you purchase Trip Insurance, should your trip be interrupted for Illness, or any reason beyond our control.

I Have Questions About Travel Insurance, Who Should I Ask?

CSA is the travel insurance that we suggest for our vacation rentals clients. They are equipped to answer any of your travel insurance questions or scenarios. Their direct phone number is: 1-866-999-4018

Where & When do I pick-up the keys to my vacation rental home?

When making a reservation you will receive your contract with check in instructions and directions etc.  Check in”s occur at our office located at 8 Nells Way, Unit H in Orleans, between the hours of 3PM and 5PM of the check in day, therefore your keys will not be given out prior to 3PM.  If your arrival is to be on Sunday or a Major holiday when we are closed, your check in information will be given to you in advance.  You can find directions to our check-in office on the Location/Directions page of this website as well.  If you are going to be later than 5:00 PM let us know by call our office prior to 5PM and we will make arrangements to have your check in package with keys in our after- hours Check in cabinet located to right of our front door.  We also have and emergency phone number should you have trouble with a after hours check in, it is posted on our front door.

Most Mid and All Upper Cape home will be set up for Direct check in”s, so you will go directly to the home to check in after 3PM the day of your arrival. There you will find a key lock box on main entry door, we will contact you the day of your arrival to give you the direct check in code. Code will only be given to guest or guest who is named on the contract, you will be asked to verify personal information prior to being given this code, you must be able to be reach via cell phone the day of arrival for this Direct check in convenience. Lock box code will not be given to contract guests until 3PM on day of arrival. Located within the Direct Check in home is a 3 ring binder, with check in and out instructions, emergency phone # and what to do in case of an emergency, along with copy of SAF program, and CSA travel insurance brochures etc.

Check out time is promptly at 10AM the Day of Check Out and the time and date your contract ends. Understand that cleaning staff will be arriving to clean the home and all your belongings and guests must be vacated as of the 10am check out time. 

Can I check in Early?

Early check in’s are sometime possible with prior approval and once we know the unit is cleaned and ready for you. If you would like to obtain one of the slots for early check-in, we do charge a $75 fee which must be paid BEFORE arrival. Please call our office for more details or see our policies and procedures page.

Can I Check Out Late?

Sorry, we have to get the homes cleaned for the next tenant who is usually arriving the same day you are leaving. We often have over 150 plus homes to clean in just five hours time! It”s critical that YOU MUST check out of your home no later than 10:00AM during the high season. For questions regarding off-season check out, please give our office a call as we can usually accomodate a later check out during the low season.

What if I have to cancel and I opted FOR the travel insurance?
Step 1: If you opted to purchase travel insurance when signing your vacation rental contract with us, and something comes up and you do need to cancel, the first thing you need to do is call CSA Travel insurance toll-free at  866-999-4018 to file a claim.
Step 2: Then you can give our office a call and we will also try to re-rent the home for you. CSA Travel will contact CapeCodRentals.com with any questions they may have regarding your reservation with us.
What if I need to cancel and I did NOT take the travel insurance?

If you opted not to take the travel insurance and you need to cancel your reservation, the first thing you need to do is give CapeCodRentals.com a call and let us know. Once you give us a call and let us know you need to cancel your reservation, we will then take every measure to try and re-rent the booked week for you. If we are successful, you will receive 75% of your monies back less a 25% handling fee. If we are NOT successful in re-renting the home for you then you are still responsible for 100% of your rental rate and fees. If by May 1st we are still unsuccessful but still actively trying to re-rent you will still need to pay your final balance until we have been successful in re-renting. No co-brokes allowed.

What is a Travel Protection Plan and how can it protect me?

This pays for non-refundable payments and certain extra costs if your trip must be cancelled or interrupted for unforeseen injury, sickness, death, and various specific perils noted in the protection plan.

What happens if we need to cut our vacation short and leave early?

Leaving early or checking in late is of course your option,  kindly let us know if you do so we can check home promptly.  No money will be refunded in either case. If it is an emergency of some sort and you have purchased Travel Insurance, please check the Travel Protection Plan (PDF). For CSA Travel Insurance call 866-999-4018.

What about cancellation due to circumstances beyond our control?

We’re sorry, but we cannot refund moneys due to circumstances beyond your or our control. These are vacation homes not hotels so different rules apply. We therefore suggest that if traveling during months of possible bad weather you consider purchasing a Travel Protection Plan.

We Highly Recommend you purchase the CSA Travel Insurance, it is very afforable at 6.95% and would cover all the rent and all fee”s should not not be able to travel, or you trip is delayed (Illness, Airlines, or Bridge closure) and should your trip be inturrupted (Illness, Power Outages, School schedule change). See www.vacationrentalinsurance.com/doc plan 330. or call 866-999-4018.

Remember you are traveling to a Peninsula that is connected by two Bridges for Access to all Cape Cod Towns.  

However, If you opted not to take the travel insurance and you need to cancel your reservation, the first thing you need to do is give CapecodRentals.com a call and let us know. Once you give us a call and let us know you need to cancel your reservation, we will then take every measure to try and re-rent the booked week for you. If we are successful, you will receive 75% of your monies back less a 25% handling fee. If we are NOT successful in re-renting the home for you then you are still responsible for 100% of your rental rate and fees. If by May 1st we are still unsuccessful but still actively trying to re-rent you will still need to pay your final balance until we have been successful in re-renting.

We reserved a condo at Ocean Edge. Which resort facilities can we use and how do we do so?

Use of the resort swimming pools, tennis courts, golf course and other facilities and amenities will depend on what type of Resort Membership the owner of your particular condo has, and these details are listed in each Ocean Edge rental listing we have. If you are not clear on amenties you are allowed  to use per Ocean Edge, please call or email us to avoid disappointment.

All but a few of our rental units have pool and tennis privileges, a few have golf privledges, which you have to sign up for in advance and pay fee”s to the resort upon check in.  This is Ocean Edge Resorts Policy for Guests of Owners, not Cape Cod Rentals.  We will send you Guest Fee list and sign up sheet with your rental contract, if you have not recieved one be sure to ask, as this must be sumbited to Ocean Edge a minimum of 7 days prior to your arrival, this is Ocean Edge Resorts policy, not ours.

IN ALL CASES GUESTS ARE TO PAY FEE”S ASSOCIATED WITH USE OF OCEAN EDGE AMENITIES TO OCEAN EDGE RESORT DIRECTLY ONCE YOU HAVE CHECK IN WITH US.  ONCE YOU ARRIVE AT OCEAN EDGE AND GO TO ASSIGNED PLACE TO PAY FOR AND GET PASSES PER OCEAN EDGE RESORT.  We will have Ocean Edge Pass pick up locations at our Check in Desk, Ocean Edge controls times and locations of pass pick up, not CapeCodRentals or our unit owners.

Be sure to check the details for your particular rental unit. For more information on Ocean Edge facilities, be sure to review the Policies & Procedures Page on this site.

We reserved a condo at Ocean Edge. Why are you asking for the names of all the people in our party?

Ocean Edge Resort requires that we register all people in your party in order to issue individual passes for use of the Resort facilities. If the owner of the unit you’ve rented has the appropriate membership, you will be issued up to 8 passes, this depends on size of unit and what Ocean Edge Allows, Not a Cape Cod Rentals policy.   We represent the owner of your unit, but the Resort facilities are owned and managed by a separate company. We are not affiliated with that company. We, our owners, and you, are required to observe their rules & regulations while using resort facilities. Click on this link to see the specific rules governing use of the Sports facilities: Sports Membership Rental Guest Privileges. Click on this link to see the specific rules governing use of the golf course: Golf Membership Rental Guest Privileges

Ocean Edge Resort Golf Questions

Ocean Edge Resort has very set rules. You will only have access to the golf course if you are staying in a unit with an owner who has the Golf Membership. We, our owners, and you, are required to observe their rules & regulations while using resort facilities. Click on this link to see the specific rules governing use of the Sports facilities: Sports Membership Rental Guest Privileges. Click on this link to see the specific rules governing use of the golf course: Golf Membership Rental Guest Privileges.

Does Ocean Edge Resort Allow Pets?

We”re sorry, but Ocean Edge Resort properties do not allow any animals, even small ones. Their policy, not ours.
If you want to bring your animal, there are numerous kennels on Cape Cod we can suggest. We can also rent you a home outside of Ocean Edge that does allow for pets.

Do the rental homes allow Pets?

Some properties will allow you to bring a small or medium sized dog. To find these properties, click Pet Friendly Under the Vacation Home Search control button in the main navigation column to the right. Please note that if you do book a Pet Friendly property, you will be required to read and adhear to Pet Guest Guide and in some case sign the owners Pet Addendum.

Please read our Policies & Procedures section for more details. We can suggest kennels in each of the Cape towns. Just ask us for assistance. Some rental properties DO NOT allow pets, and this policy is strictly enforced.

*Ocean Edge Resort properties do not allow any animals. Their policy, not ours, sorry.